ConnectW is pleased to welcome Leslie Toll as our speaker at our June meeting.
Title: You mean there is more to customer service than asking my customer, “How may I help you?”
In today’s competitive business environment one of the key points of differentiation between companies is customer service. Customer service should be an integral part of your business plan and organizational structure. Leslie Toll will cover the building blocks of creating a vibrant customer service business model. Business of all sizes can benefit from this presentation.
You should leave this presentation with
- A better understanding of the essential components to building a “customer centric” organization.
- Steps you can take to begin to create a vibrant customer service business model.
- Thought starters on training and ongoing development to create a customer service model that differentiates you from your competition.
Speaker: Leslie Toll
Leslie Toll, MBA, MS has over 25 years experiencing working for Coca-Cola and ST. Charles Health System as a human resources professional at the senior level. She was a member of senior strategic leadership teams at both organizations responsible for development and implementation of HR business plans at the operational and functional level.
Leslie is now the owner of LT Human Resource Solutions and is a business instructor at COCC. Leslie brings a well rounded background in human resources and business that provides her clients with solutions that are relevant for their business.
Thank you for inviting me to give my talk on Customer Service last week. I really enjoyed my time and am now a member of Connect W! Looking forward to getting to know all of you!